Question 1

What exactly does Kin Concierge do?

Accepted Answer

We serve as your family's chief of staff for elder care, coordinating medical appointments, prescriptions, insurance questions, home-care services, and family communication. Kin is a physician-led concierge service rooted in Los Angeles, Orange County, and the San Francisco Bay Area, with advisory and coordination services available to families nationwide.

Question 2

How is Kin different from a traditional care manager?

Accepted Answer

Most geriatric care managers are social workers or nurses. Kin is physician-led: every family works with a dedicated physician advisor alongside a concierge care manager, so care coordination is informed by a physician's perspective.

Question 3

Do I need to live far away from my parent to use Kin?

Accepted Answer

No. We support both local families and long-distance families, wherever their parent lives in the U.S.

Question 4

How much does Kin cost?

Accepted Answer

Kin is a membership service with tiers based on how much support your family needs. Memberships start at $3,000 per month. Every engagement starts with a free consultation. Kin is private-pay.

Question 5

Are you available in emergencies?

Accepted Answer

Yes, your Kin team helps you navigate falls, hospitalizations, and after-hours worries. For a medical emergency, always call 911 first; Kin helps manage everything that comes next.

Question 6

Do you work with my parent's existing doctors?

Accepted Answer

Always. We coordinate with your parent's primary care doctors and specialists within the health systems your parent already uses, wherever they live.

Question 7

Can you help if my parent has dementia or Alzheimer's?

Accepted Answer

Yes. Physician-led coordination is especially valuable in dementia and Alzheimer's care, aligning specialists and supporting the family at each stage.

Question 8

What areas do you serve?

Accepted Answer

Kin is rooted in Los Angeles, Orange County, and the San Francisco Bay Area, and our advisory and healthcare coordination services are also available nationally. Wherever your parent lives in the U.S., we can coordinate their care and work with their local doctors.

Question 9

Do you take insurance?

Accepted Answer

Kin is a private-pay membership and is not billed to insurance. Some long-term care insurance policies may cover care-management services, and families can submit our invoices for possible reimbursement.

Question 10

Are you a primary care provider?

Accepted Answer

No. Kin does not replace your parent's primary care physician. We are a physician-led coordination service that works alongside their existing doctors.

Question 11

What makes Kin physician-led, and why does that matter?

Accepted Answer

Kin was founded by a physician, and a physician advisor is part of every family's team, because much of elder-care coordination benefits from a physician's perspective: understanding what a specialist's recommendation means, knowing which questions to ask, and seeing how a care plan fits together.

Question 12

How long do families work with Kin? Can we engage you for a shorter period?

Accepted Answer

Both. Most families stay with Kin long-term, but we are also engaged for shorter, defined periods such as a surgical recovery, the weeks after a hospital discharge, or a stretch of more intensive treatment like curative cancer care. We match the level and length of support to your family's situation.

Question 13

Do you only work with older adults?

Accepted Answer

No. While most of our families are caring for an aging parent, we support any client with complex medical or in-home needs, regardless of age.

Frequently Asked Questions

What exactly does Kin Concierge do?

What exactly does Kin Concierge do?

How is Kin different from a traditional care manager?

Do I need to live far away from my parent to use Kin?

How much does it cost?

What if my parent doesn't want help from someone else?

Are you available in emergencies?

Do you work with my parent's existing doctors?

Can you help if my parent has dementia or Alzheimer's?

How do you keep my family informed?

What areas do you serve?

Is there a contract or commitment?

How do I get started?

Do you take insurance?

Are you a primary care provider?

What makes Kin "physician-led," and why does that matter?

Geriatric care manager vs. concierge medicine — which does my family need?

How long do families work with Kin? Can we engage you for a shorter period?

Do you only work with older adults?

Still have questions?